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Please read this information carefully. It contains important details
about your rights and obligations as well as limitations and exclusions
that may apply to you.
Payment Terms:
Terms of payment are always 100% upfront. We accept
all major credit cards.
Product Availability:
If any product is out of stock,
unavailable or if we are just simply unable to fulfill your order
we will contact you immediately to find out if you are interested
in receiving a substitution. If a substitution is not acceptable you
may wish to terminate the sale in which case, we will refund the amount
charged to your credit card.
Prices, specifications,
and availability of products are subject to change without notice.
Any typographical, photographic, or specification error in products
or pricing is subject to correction. We will notify you of any corrections
or changes and ask for your approval before we complete your order.
Return policy:
At India Hair International we maintain a very high
level of quality assurance. All our hair is prepared and professionally
packaged at our factory in India. Everything goes through a vigorous
process to make sure you are receiving the best quality product
possible. All hair orders are thoroughly inspected before shipping.
It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
We will
make every effort to match each order to your exact specifications.
Because our natural hair is 100% virgin Indian human hair and each
individual piece comes from a separate donor we cannot guarantee
hair color or texture. Our natural hair comes in straight, wavy
and curly pattern, the color will range between a natural 1b and
2. In some cases we may have natural lighter pieces which are available
upon request but not guaranteed. Please be forewarned, refunds and/or
exchanges WILL NOT be issued for dissatisfaction with texture or
color.
Replacements:
We take great pride in our product and it is
100% guaranteed. If you have received any product that is incorrect
or defective you must contact us within (5) five business days of
receipt of the merchandise. No refunds will be permitted.
If an
incorrect product was sent to you we will send you a return label
for the merchandise you received. Once we have received it back
we will send an immediate replacement.
If the product you've received
is defective in any way we will send you a return label for the
merchandise received. Once we've had a chance to examine it we will
send a replacement immediately.
Exchanges:
From time to time, India
Hair International, at its sole discretion, may exchange products
or portions of a product under the following conditions:
We will
not accept any merchandise which has been used or altered (brushed,
combed, picked, cut, or washed) in any way. According to the Federal
law you cannot return human hair products that have been used. This
includes removing the hair from the bundle and trying it on. We
adhere to these strict policies with respect to hair returns, hygiene
concerns and federal law. Please return the item in the original
and resalable condition as a necessary health precaution.
Requests
must be made within 5 business days of receipt of product(s). Any
exchange request after 5 business days will not be honored.
Product
must be exchanged for something of equal or greater value. No refunds
will be permitted.
You will be required to pay return shipping
charges and shipping on your new order.
You will be charged a
15% restocking fee for the product you are exchanging.
In order
to process an exchange the unwanted product would need to be sent
back at your expense. We suggest sending through a carrier that
provides tracking information and delivery confirmation since we
are not responsible for lost packages.
Once your product has been
received it will be examined thoroughly. If the product has been
returned unused, in its original condition we will exchange the
product for something of equal or greater value.
Shipping Delays:
It is always wise to order far enough in advance to allow for unanticipated
delays. We are not responsible for late shipments due to holidays,
natural disasters, or carrier delays. Please keep in mind holidays
do not count as a business day and should be considered when calculating
shipping times. We entrust UPS to deliver your package on time.
If your package is delayed we will not offer a reimbursement of
shipping charges. If you need additional information, please email
info@ihi.co.in
Failed Deliveries / Refused Shipments / Incorrect
Shipping Address:
Your order will be shipped via UPS to the address
you provide. It is extremely important that you give us the most
accurate and complete information possible.
Your tracking number
will be sent to your email address (if you have provided one) as
soon as we receive them from our warehouse. If you do not receive
a tracking number, please let us know. Use your UPS tracking number
to track your package in transit.
Incomplete or incorrect address
information is the major cause of shipment delays. Check the address
information on your order. Make sure you have included ALL the information
(address, apt#, etc.) needed to deliver your package. UPS charges
a service fee for address corrections. You will be charged for any
additional fees caused by bad address information.
For any shipments
returned to us due to a bad address, refusal upon delivery or cancellation
after 24 hours of placing order; there will be a 20% cancellation
fee charged. Shipping and handling charges are non refundable.
NO
REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost
Shipments:
If you have tracked your package and there is a discrepancy
in delivery information or it has been lost in transit please call
us immediately at 1-888-571-4247. We will contact UPS right away
and initiate a trace for your package and have them start an investigation.
If it is determined that your shipment has been lost a replacement
will be sent pending UPS's investigation of the situation.
International
Shipments:
International Shipments must clear customs. The rules
and requirements for customs clearance vary from country to country.
It is the customer's responsibility to pay any additional taxes,
fees or duties or to arrange for any permits or special paperwork
that may be required. Invoices are sent with all shipments. This
is the only document that will be sent with your shipment. In some
cases we do require international customers to fill out a credit
card authorization form and send it back to us before shipment is
released. If this is the case a representative will contact promptly
after your order has been placed.
Cancellation Fees:
If you need
to cancel an order after you have completed the check-out process,
please email us immediately at 1-888-571-4247. Orders cannot be
canceled after they are shipped. If you cancel your shipment after
it has been shipped there will be a 20% cancellation fee charged.
Shipping and handling charges are non refundable.
Order Processing:
Our business hours are Monday through Friday from 9:00 am to 6:00
pm EST. All orders received before 5:00 pm are processed and shipped
the same day. Orders placed over the weekend will be shipped first
thing Monday morning unless it is a holiday. Once shipped, orders
arrive within the time frame selected on the order form.
NOTE: Credit
cards are charged upon order placement.
Fraud & Theft:
Credit card
fraud and theft of our merchandise will be prosecuted to the fullest
extent of the law. If your billing address is different than your
shipping address you will be required to fill out a credit card
authorization form and send it back to us before your shipment is
released. If this is necessary a representative will contact promptly
after your order has been placed.
Policy Changes:
India Hair International
reserves the right at our discretion to make changes to prices,
policies and procedures. Please check this page periodically for
changes.
Limitation of Liability:
India Hair International does
not accept liability beyond the remedies set forth herein, including
any liability for products not being available for, or the provision
of services and support. India Hair International will not be liable
for consequential, special, indirect or punitive damages even if
advised of the possibility of such damages, or for any claim by
any third party except as expressly provided herein. This limitataion
of liability applies both to products and services. Customer agrees
that for any liability related to the purchase of products, India
Hair International is not liable or responsible for any amount of
damages above the aggregate dollar amount paid by customer for the
purchase of products under this agreement. Customer agrees that
for any liability related to the purchase of services not bundled
with products under this agreement, India Hair International is
not liable or responsible for any amount of damages above the aggregate
dollar amount paid by customer for the purchase of services under
this agreement.
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